Refunds and complaints

Paid services are activated automatically as soon as Monri Payments confirms the payment.

When you are entitled to a refund

• If the payment was not completed (you cancelled or the card was declined), you are not charged anything.
• If a paid service was not activated within 24 hours of payment, we refund the full amount.
• If we rejected or removed a listing for whose publishing or promotion you paid, and the service has not yet been used, we refund the full amount.
• If the card was charged by mistake more than once for the same order or for the wrong amount, we refund the amount charged in error.
• A service that has been used (e.g. an expired promotion or extension, a processed VIP enquiry) is not refunded.

How to submit a complaint

1. Send an email to or call .
2. State the order number (e.g. UV3260918), the date and amount of the payment, and describe the problem.
3. You will receive a response to your complaint within 8 days of receipt.
4. If the complaint is justified, we activate the service or refund your money.

How we refund money

We refund money exclusively to the same card that was used for payment, via Monri Payments, within 14 days of the complaint being approved. How long it takes for the refund to appear in your account depends on the bank that issued the card. We do not make refunds in cash or to a different account.

Contact for complaints

Full name	Autovia
Registry	— decision: , no. dated ; entered in
ID number
Business activity
Tax status
Registered address	Romania
Web	autovia.vip · www.autovia.vip
Contact	·
Complaints and refunds	·