Terms of use and purchase

• 1. General information
• 2. General terms and conditions
• 3. Terms of purchase
• 4. Ordering
• 5. Payment methods
• 6. Service delivery
• 7. Complaints and refunds
• 8. Copyright
• 9. Final provisions

1. General information

Full name	Autovia
Registry	— decision: , no. dated ; entered in
ID number
Business activity
Tax status
Registered address	Romania
Web	autovia.vip · www.autovia.vip
Contact	·
Complaints and refunds	·

2. General terms and conditions

These terms apply to the use of the website www.autovia.vip and to the purchase of services on it. By using the website and ordering services you accept these terms.

• Autovia is a platform for advertising vehicles (auctions, auctions with a "Buy now" price and standard listings) and for enquiries from customers who want to import a vehicle.
• Autovia is not a party to the sale of a vehicle between the seller and the buyer of a listing and does not guarantee the condition of any advertised vehicle.
• A user account is required to publish listings and submit bids. The user is responsible for the accuracy of the data they enter.
• The seller is responsible for the accuracy of the listing and for having the right to sell the vehicle.
• A bid on an auction is binding. Bidding on your own listing and submitting fake bids is prohibited.
• We remove listings and accounts that violate these terms.
• The user bears the cost of the internet connection required to use the website.

3. Terms of purchase

• Only digital services are paid for by card on the website: publishing an auction (when charged), promoting a listing, extending a listing, VIP enquiry. The description and price of each service are on the Price list and service descriptions page.
• Vehicles are not paid for by card on the website.
• Prices are expressed in € and are final. Autovia is not VAT-registered, so VAT is not charged. There are no delivery costs or other additional costs.
• The price that applies is the one shown on the "Order summary" page at the time of payment.

4. Ordering

• The service is ordered electronically: you select a service (e.g. "Promote listing", "Pay for publishing", "Pay for extension", "Send as VIP"), after which the "Order summary" page opens showing the service name, price and total amount.
• On the "Order summary" page you must tick the box accepting these terms, the Privacy policy and the refund and complaints terms, and then click "Pay by card". Payment is then made on the secure Monri Payments page.
• The order is complete when Monri Payments confirms a successful payment. After payment you see a confirmation with the order number (e.g. UV3260918), the amount and the date.
• If you cancel on the "Order summary" page or on the payment page, you are not charged anything.

5. Payment methods

Ordered services are paid online with one of the following cards: Mastercard®, Maestro® or Visa. Payment is made as a single charge, by direct debit of the card, on the secure page of the payment processor Monri Payments; the acquiring bank is . We do not see or store your card details — more on the Card payment security page.

All payments are made in EUR (€). The amount charged to your card is converted into the currency of your account at the exchange rate of the card schemes.

6. Service delivery

• All services are digital — there is no physical delivery and no delivery costs.
• Promotion, extension and publishing of listings are activated automatically as soon as Monri Payments confirms the payment (usually within a few moments). You can see the status of the service on the "My listings" page.
• A VIP enquiry (20 €) receives VIP status immediately after the payment is confirmed. Priority handling of a vehicle import inquiry: up to 5 cars in every offer, first offer within 48 hours, unlimited new offers and a personal call from an agent.
• Free inquiry: one offer with one car, preparing the offer can take up to 7 days, no processing priority.
• If a paid service is not activated within 24 hours of payment, you are entitled to a full refund (see Refunds and complaints).

7. Complaints and refunds

You can submit a complaint at or by phone on . We respond within 8 days. The conditions for refunds and the complaints procedure are described on the Refunds and complaints page.

8. Copyright

The content of the website (texts, design, the Autovia logo) is the property of Autovia and may not be copied or used without permission. Photographs and listing text belong to the users who published them.

9. Final provisions

• The protection of personal data is described in the Privacy policy.
• Autovia may amend these terms. For each order, the terms published at the time of payment apply.
• These terms are governed by the laws of Romania.